Bought EE, got D, 3 times

11/7/2012

This is a copy of a review for heels that I just sent to ShoeMall.  I appreciate them for carrying wide sizes.  I don't appreciate their disrespect for wide size customers, substituting WW shoes (usually a D width) for any order for E or above, as though we wouldn't notice? 
Do they think we're stupid?  Apparently!

Am I angry?  YES!   

Do they deserve it? YES!

Review of  Neima Sandal Heels:

Sizing:  Feels full size too small  (actually TWO full sizes, but that wasn't on the form)

Width: Feels too narrow

Pros:Cute

Cons:Uncomfortable

Best Uses:Date Night, Work

Bottom Line: No, I would not recommend this to a friend

These are offensive. I ordered size 10 EE. This is my normal size. The shoes were listed and are still listed in 10 EE. What arrived was a full inch narrower! They weren't marked EE, they were marked WW.   WW usually means D width. I can't usually get a D width shoe on my foot.

I sent the first order back and they said they hadn't had any complaints and these were true to size. (If only SAYING that made it TRUE!)

They measured shoes they had in stock and actually (thank you!) sent me back shoes that were at least a half inch wider than the ones I'd returned, but still marked WW, not EE.
I work in very dressy venues and need dressy shoes that are comfy too. I know wide, dressy shoes are hard to find, but it would be easier if they were clearly and CORRECTLY marked.
When you wear a size B, no one thinks it's reasonable to sell you something an inch narrower, but still marked B. Why do they routinely do that to size E and above?